I'm absolutely confident that you will be happy with your purchase from me because each piece is inspected by hand for quality. I understand; however, that every customer is unique and we are flexible to meet your particular needs. Customer satisfaction in my products and services is my top priority.
Return & Exchange Policy
If for any reason you are not satisfied with the Bagmood items you received, you may return it for an exchange under the below conditions:
- Return requests should be emailed to bagmood@yahoo.com within 7 days after your order was delivered to you.
- Items should be returned in unused condition and original packaging.
_ When return is motivated by a quality issue, I would compensate the return shipping fees (according to our policy) and replace the defective item at our cost, providing that our return procedure has been followed.
-When no quality issue ( it is the same as the picture on website )is involved,I wouldn't do refund or exchange
Returns and Exchanges for Quality Issues:
For any return request motivated by a quality issue, client would be instructed to send pictures of the spotted defects to our customer service officer, as to allow us to validate the fact product is indeed defective. Once we would have validated that item is defective, we will provide client a shipping address to return the product we validated as defective. We would not accept returns of items that do not show on the Picture, and that we did not agree on.
For these things, I would compensate the return shipping fees for return and exchange
Refunds are made in the same form as initial payment (ie. refunded on your credit card) and may take up to seven business days to process after I receive the tracking number for the returned goods.
How to exchange/return products:
1. Simply Email bagmood@yahoo.com within 7 business days of
arrival your request.
2. In this Email, please provide the following information
a. Your full name and address
b. the date the order was received.
c. the list of items to be exchanged (Item nubmer
and order number).
d. The reason why you would like to return your Bagmood items.
3. Ship back the items to the indicated return address.
4. Please email us with a tracking number of your return.
5. As soon as we receive your return package, I will process your replacement and you will receive a new tracking number to monitor your shipment until it reaches you.
IMPORTANT
As per our policy, and whatever the reason given by the client, we will not process any refund to clients after order is shipped! Though, we are always doing our utmost to accommodate clients and handle exchanges on their request.
Please keep in mind that you have purchased replicas, and not genuine bags! Although our replicas are 99.9 % similar to the originals, there are still some minor differences. Otherwise
we would be advertising genuine bags!
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Thank you for your cooperation
bagmood Handbags
sammy
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